Erstattungen

Conquiza's paid plans (Explorer and Conqueror) are monthly subscriptions sold through Polar (Polar Software, Inc.), our merchant of record. Polar processes payments and refunds.

1. 14-day refund on your first payment

If you are not happy with your plan, ask for a refund within 14 days of your first payment for that subscription and you will get a full refund, with no reason needed. This covers your statutory right of withdrawal where it applies (for example in the EU, the UK and Türkiye); we do not ask you to give it up.

2. Renewals

Monthly renewals are not refundable, except where the law of your country requires it or where we failed to provide the service (for example, a long outage). To avoid the next renewal, cancel at any time in Account → Billing and invoices; your plan stays active until the end of the period you have already paid for.

3. Upgrades and downgrades

When you switch between Explorer and Conqueror, Polar adjusts the price difference on your subscription.

4. What happens after a refund

A refunded subscription ends immediately and your account returns to the Free plan. Your tiles, rankings and game history are kept.

5. If we stop the service

If we stop offering Conquiza, subscribers receive a pro-rated refund for any period paid for but not provided.

6. How to ask for a refund

• Use the Support page and choose "Payment or subscription issue", or
• reply to the receipt e-mail from Polar.

Refunds go back to the original payment method. Depending on your bank this can take 5–10 business days.

7. Chargebacks

Please contact us before disputing a payment with your bank; we can usually help faster. Your statutory rights are not affected.